Once the homeowner has registered on My Total Connect Comfort, the outdoor information is based on the zip code information they provided when registering. This information currently comes from Accuweather.
Yes, the thermostat will operate the heating and/or cooling system with or without Wi-Fi.
As Wi-Fi technology changes, so do the security standards to protect Wi-Fi networks. The thermostats are compatible with the following security standards.
• OPEN • WEP_PSK • WPA_TKIP_PSK • WPA2_AES_PSK • WPA2_MIXED_PSK • WPA_AES_PSK • WPA2_TKIP_PSK
No, the Wi-Fi 9000 has a humidity sensor to read the indoor humidity, but does not have the ability to control the humidity.
RedLINK and Wi-Fi are two different wireless protocols. So RedLINK accessories will not work with a Wi-Fi thermostat.
Wireless connectivity questions
Honeywell’s Wi-Fi thermostats are compatible with the 2.4 GHz B, G, N and Mixed Wi-Fi Networks.
No, the router network needs to be set up for Dynamic Host Control Protocol (DHCP).
Honeywell thermostats are FCC compliant and do not cause interference.
No, the MAC ID and MAC CRC are not case sensitive. Upper and lower case characters will work.
The Wi-Fi 9000 thermostat works in typical residential and light commercial applications. The range or distance of the Wi-Fi signal is determined by the customer’s router.
Verify that the password entered for the Wi-Fi router is correct.
Check the back or bottom of the router or the operating manual for the password. If you are still unable to find the password, ask the homeowner to contact the router manufacturer.
My Total Connect Comfort questions
No, Honeywell’s Total Connect Comfort site only supports Honeywell Wi-Fi thermostats.
Yes, the thermostats can all be connected to the same My Total Connect Comfort account.
There is no limit to the number of devices you can register under each account. Each device is displayed as a new location under the homeowner’s registered account.
When a My Total Connect Comfort account has been activated and registered to a supporting thermostat, the user can control the system settings, temperature, scheduling and various other thermostat features from their tablet, computer, or smartphone.
Up to six email addresses can be linked to a specific location to receive email alerts for all thermostats on that location.To modify the Notification Contact, homeowners can log in to their account and click “Settings” for the location. Then, they can add the new email addresses and click “Submit.”
The Total Connect Comfort app is available for iPhone®, iPad®, Android™ phones and Android tablets. The app can be downloaded from the iTunes App Store or Google Play.